Where are your Products Made?
As of 2016, our products are made to order in our Seattle workshop. Please call 206-289-0451 or e-mail us at firstname.lastname@example.org if you would like to schedule a visit.
Where can I see your Products?
We are located in the SODO neighborhood of Seattle. Please call 206. 289.0451 or e-mail us at email@example.com schedule a visit to our studio + showroom.
How do I install my ____?
If you have referred to the instructions but are still having trouble please drop us a line at firstname.lastname@example.org. We will be happy to offer assistance.
How are your products packed?
Small product and furniture pieces are padded and securely boxed. Larger pieces are double boxed with 1 inch foam padding and framed with plywood before being boxed. The Ledge Desk is shipped in a custom-made, reusable, kubox©.
What is the weight limit of my Ledge Desk, Edge Sidetable, etc.?
Specific weight limitations are difficult to determine due to variables in mounting surfaces and locations. We've done our best to establish rules of thumb. Please refer to our guidelines here or contact us at info@urbancase with any questions.
What is your return policy?
We make each of our pieces to order. Unless the product has been damaged or there is an issue with workmanship we do not accept returns. If you receive your order and you are not satisfied please contact us immediately.